Shotgun Software Inc. Privacy Statement

Updated: June 27, 2014

What this privacy statement covers (and what it doesn’t)
How to contact us
Information we receive from and collect about you
Information and content that you disclose
Storage, retention and deletion of personal information
How we use personal information
Sharing information with third parties
Security and integrity of personal information
Changes to this privacy statement
Cookie Policy

What this privacy statement covers (and what it doesn’t)

This Privacy Statement tells you about our privacy practices for our websites, including the website located at www.shotgunsoftware.com, and our software products. It also tells you about our marketing and advertising practices, and applies to our offline practices. We may display supplemental privacy or data collection notices that we share so you can make informed choices about what you want to do at the time you review the notices. For example, you may see a notice explaining how you can submit feedback to us or sign up for a newsletter – and the personal information you need to share with us to help you with that activity.

Websites that do not link to this privacy statement are covered by other privacy policies or statements. Third parties are responsible for their own privacy practices. These include social media platforms or other company websites that we link to from our websites and software products. Be sure to read the privacy policies, supplemental notices, and settings of all websites or platforms that you visit so you can understand their privacy practices and your options.

Our websites and software products are subject to additional terms such as website terms of use and software license agreements.

How to contact us

If you have privacy questions, concerns or complaints you can contact us as follows:

By email at:

feedback@shotgunsoftware.com

By postal mail to:

Shotgun Software, Inc.
210 Main Street
Venice, CA 90291 USA

Information we receive from and collect about you

We may collect information about you for a number of purposes. We’ve broken these down into sections for easier reference. For some sections we provide links to additional information that may help answer questions.

Registration, purchases & contact:

We collect information that identifies you when you:

Shotgun product activation, connectivity, and automatic updates

We collect system information during the software product activation process.

Many of our software products include features that require online connectivity to make certain features work. We will collect system information during these processes. Also, if you need to login to access these features, this information may be associated with your user profile.

You can get more information by reading the terms of service or software license agreement that applies to the websites or software products you are using.

Certain of our software products include features that allow you to enable automatic updates. Where these features are enabled:

In-application data collection programs

Some of our software products include specific data collection programs. Depending on the application or program, we may associate this information with your personal information.

Our websites and servers, your use of browsers

When you communicate with us, access our websites and servers through a browser, application, or other client, our servers automatically collect and record information.

For example, your browser or device may tell us:

Your browser may also tell us information such as:

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to

Read our Cookie Policy

Web beacons and similar technologies (marketing emails)

When we send you emails, they might include a web beacon or similar technology that lets us know if you received or opened the email and whether you clicked on any of the links in the email.

You can opt-out of marketing emails.

Do not track” and similar mechanisms

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them.

Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, websites should do when they receive such signals. Shotgun Software currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Please also read our Cookie Policy.

Social networking pages

We have pages on many social networking platforms where you can visit and communicate with us. We may collect information when you visit our social networking pages, for example if you follow or “like” us.

Be sure to review the privacy and data usage policies of any social networking platform you use to learn more about its personal information practices and your options.

Social networking widgets and third party tools

Our websites and software products may include buttons, tools, or content that links to another company’s services (for example, a Facebook "Like" button). We may collect information about your use of these features.

In addition, when you see or interact with these buttons, tools, or content, or view our webpage or software product containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

Third party services

We use third party analytics services to help understand the use of our websites and our desktop software. These services collect the information sent by your browser as part of a web page request, including cookies and your IP address, and their use of this information is governed by their privacy policy.

Please also read our Cookie Policy.

Children

This website is intended for general audiences. We do not knowingly collect any personal information from children aged 12 years old and under. No information should be submitted nor posted to this website by children 12 years old or under.

Information and content that you disclose

Our websites may allow you to post “likes,” or other content (such as feedback or pictures) that may include or be associated with personal information for others to see.

Please keep the following in mind:

Be thoughtful about what you post

We urge you to be careful and thoughtful when deciding to disclose personal information on our websites.

Information you post may be disclosed to others

The information and content you choose to post might be available to registered members of website or to the general public who comes to view content on the site.

Your personal information may be disclosed to others

Your name, user name, profile image, or email address (particularly if this is your user name) may be posted along with any message or other content you post through some of our websites.

For example, if our website has a public posting option (like comments), your post will be public by default and may be posted under your user name. If you choose to share personal information in a public post, the access limitations, security protocols and other commitments in this privacy statement will not apply to the information shared.

Storage, retention and deletion of personal information

Where we store personal information

We store personal information and data files associated with you on our servers and servers of companies we hire to provide services to us.

This information may be stored in the United States and in other countries where Shotgun Software operates, and in countries where our service providers who help us run our business operate.

Please see the sharing with third parties section for more information about our practices and requirements we place on service providers.

If you are in the European Union, Switzerland, or other regions with laws governing data collection and use

If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you agree to the transfer to, and processing and storage of your personal information in the United States and other countries, the privacy laws of which may be considered as being less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your personal information, such as for contract fulfillment purposes.

Data retention

We will keep personal information about you only as long as we need it:

Destruction of information

We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required. For example, when the information is printed on paper, we take reasonable measures to delete or destroy it by shredding or incineration; where the information is stored electronically, we use technical means to render the information unusable.

You may also want to review the security and integrity of personal information section.

How we use personal information

We strive to use personal information about you in useful and expected ways, including:

Learn more about your communications choices.

Sharing information with third parties

We may share information about you with third parties under certain circumstances.

Security and integrity of personal information

We use a combination of process, technology and physical security controls to help protect personal information from unauthorized access, use, or disclosure. Access to personal information is restricted to those employees, contractors, and agents of Shotgun Software who need to know such data to perform their assigned functions and develop or improve our products and services. However, despite our efforts, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your personal information.

Communication choices

Changes to this privacy statement

We may update this privacy statement from time to time. Check the top of this privacy statement to see the last time the privacy statement was changed.

If we decide to make changes to our privacy statement on a forward going basis, we will tell you and other users by placing a notice on our websites and/or by sending you a notice to the e-mail address (if any) we have on file for you. You should periodically check our websites and this privacy statement for updates. Your continued use of our software products and websites constitute your agreement to this privacy statement.

For changes to this privacy statement that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will obtain your consent before implementing the change. Please contact us if you have questions.

Cookie Policy

We use cookies and similar technologies (such as pixel tags). Here is more information about cookies, as well as your choices.

What “cookies” are

A cookie is a small amount of data that is sent to a browser from a web server and gets saved on the hard drive of the computer that you are using (in the browser folders). Cookies and similar tools collect standard information from your browser such as

They may also collect information about

Cookies may uniquely identify your browser or your account, but they do not necessarily identify you personally. Cookies can be used to help store personal information, for example where you ask us to “remember” you or keep you logged in.

There are session cookies and persistent cookies.

To learn more about cookies and other automatic data collection tools, please visit www.allaboutcookies.org.

Why cookies are useful

Cookies help us remember information that makes your experience faster and more useful to you … even if we don’t know exactly who you are.

Here are a few examples of how cookies can make your experience better. The website of software product you use:

Cookies are useful for us, too. They can let us know things like:

Types of cookies

We use what you can think of as three different types of cookies:

Strictly necessary

When you request a service or action through our websites or software products, these cookies are strictly necessary to:

Here are some examples – cookies that:

If you disable these types of cookies, we will not be able to fulfill your request.

Functional and performance

You make choices that make your experience with our websites and software products better for you. By understanding how our end users move around, use and interact with our websites and software products.

Functional and performance cookies help us remember your choices, and can improve your overall experience with and enhance our services by giving us non-personal, statistical information about the effectiveness of our operations and promotional campaigns.

If you disable or opt-out of these cookies or other technologies, it may prevent you from using certain parts of our website, and it may reduce the support or information that we can provide you.

Here are some examples of when we would use this type of cookie:

If you disable or opt-out of these cookies or other technologies, it may prevent you from using certain parts of our websites and software products, and it may reduce the support or information that we can provide you.

Marketing

These types of cookies are used collect information about your browsing or shopping history in order to tailor relevant marketing according to how you use our websites and software products.

We do not anticipate using marketing cookies on our websites or in our software products.

Who sets cookies

We and our service providers (acting on our behalf) set cookies. Third parties may also set cookies that we do not control.

As a reminder, this privacy statement (including this cookie policy) does not apply to third party practices.

Your choices about cookies

Modify your browser settings

You can modify your browser settings to control whether your computer or other device accepts or declines cookies. If you choose to decline cookies, as noted above, you may not be able to use certain interactive features of our websites or software products.

Delete cookies from your browser

You can delete cookies from your browser; however, that means that any settings or preferences managed by those cookies will also be deleted and you may need to recreate them.

Opt-out of specific cookies

You can opt-out of marketing emails that may use web beacons.

You can also opt-out of certain functional and performance cookies that we use on our websites and in our software products. You will have to opt-out for each browser that you use.

Here are some specific examples for ease of reference. We have included links here for your reference, but please check the companies’ respective sites for the latest information:

Totango